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FAQ

GENERAL INFORMATION


How can I get my book featured in the bookstore?


Featured Books selections are based on titles and authors that have demonstrated significant and quantifiable success in the marketplace.

Bestsellers are the top 10 books that have demonstrated high unit sales direct from Xlibris' online bookstore for the previous quarter.

Critic's Choice are books that have sold more than 1,000 copies and have passed the personal tastes of Xlibris' executive panel.

New Releases features are randomly selected titles that have been published during the previous quarter. These are the newest of our titles in distribution.

Black & White lists all trade books published with Xlibris.

Full Color lists all picture books published with Xlibris.

Xlibris makes the final decision on all featured titles. Our goal is to feature a broad cross section of what we publish. There is never a guarantee that a specific title will be selected as a feature.

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My book just went live, why isn’t it showing up in the “New Releases” section?


The “New Releases” section is updated manually at the end of each business day. If your book has not yet appeared, check back tomorrow and it should then be available in the “New Releases” section. If your book still isn’t displaying after the next full business day, contact customer support at 1-888-795-4274 or by email at customersatisfaction@xlibris.com.

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How are the “Bestsellers” determined?


Bestsellers are determined by the number of copies sold through the Xlibris Bookstore over the past month, approximately (retail channel sales and direct sales made by an author do NOT qualify towards this figure). The books with the highest sales will be featured in order of publish date, not by quantity sold. The bestsellers section of the bookstore is updated weekly.

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Who can I contact if I have a question that is not answered here?


If you have any additional questions about the bookstore, contact customer support at 1-888-795-4274 or by email at customersatisfaction@xlibris.com.

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BOOK DETAIL PAGE


CHANGING MY PAGE


How can I edit my book detail page?


Log in to your My Account and click on the “Book Status” tab to edit your book detail page.

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Can I request the deletion of negative reviews?


If the review contains objectionable material, promotional content, inappropriate content, or off-topic content, we reserve the right to remove the review. Negative reviews that use obscene language or personally attack the author will not be posted. However, negative reviews that contain respectful criticism relevant to the book will be posted, and we will not consider an author's request to have those reviews removed. Our intention is to foster genuine conversation among readers.

If you have concerns about a specific review, please contact us and provide all the relevant details.

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How can I find the link to my book detail page?


  • Please visit the bookstore (bookstore.xlibris.com) and search for your title or pen name. Find your book in the search results and click on the title to be taken to your book detail page.
  • If you cannot find the link, contact customer support at 1-888-795-4274 or by email at customersatisfaction@xlibris.com.

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Why isn’t my book detail page showing updates I have made?


Changes you make to your book detail page will now take at least one business day to appear. If your changes still aren’t displaying after the next full business day, contact Customer Support at 1-888-795-4274 or by email at customersatisfaction@xlibris.com.

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How do I fix broken image links?


You may notice that some images on your book detail page are not appearing. In order to repair an image, you will need to remove the image and update it from its original source. Once this has been done and approved the image should appear.

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FEATURES


What are the features of my book detail page?


Your book detail page is your book’s information hub where readers can learn about and purchase your title. Features include:

  • “Overview” tab – provides readers a brief synopsis of your book
  • “Free Preview” tab – offers a short sample from you book
  • “About the Author” tab – features your author biography information
  • “Editorial Reviews” and “Customer Reviews” tabs – allows book editors and customers to post reviews of your book

If you have purchased any Video Services, your videos can be added to your book detail page.

Your book detail page will also feature a recommended titles section that suggests similar Xlibris books to customers viewing your book detail page. Additionally, if your title is available as an e-book, the Google Preview service will allow potential readers to sample a limited number of pages by clicking the “Google Preview” button.

NOTE: All changes made to your book detail page will be reviewed by Xlibris and posted after one business day.

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Who can I contact if I have a question that is not answered here?


If you have any additional questions about the bookstore, contact customer support at 1-888-795-4274 or by email at customersatisfaction@xlibris.com.

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ORDERING BOOKS FROM THE BOOKSTORE


Is shopping in the Xlibris online bookstore safe?


Yes! Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it can't be read as the information travels over the Internet.

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How do I make an online payment?


Your purchase can be made with a Visa, MasterCard, Discover or American Express. At this time, we do not accept debit cards.

On the Billing screen, please enter your billing address, credit card number, credit card expiration month and year, and card type, and enter the cardholder's name exactly as it appears on the card.

For your security, the e-mail address and password fields are required at the time of your first purchase. If you wish to change these settings in the future, please go to "Your Account".

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What are the shipping costs?


See our shipping information sheet for detailed information about our various shipping options.

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How long will it take for my order to arrive?


No Xlibris book exists in printed form until you order it. Once you order a book, Xlibris custom manufactures a copy of the book precisely for you.

Most orders will be delivered to you within two to three weeks. If you order both hardbacks and paperbacks, they may arrive in separate shipments because they are printed separately. We will not charge you double shipping for these split shipments.

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Can I have my order shipped to my PO Box or APO address?


UPS cannot deliver to PO Boxes or APO Box addresses. Please be sure to give us a physical address when placing your order for shipment via UPS. If you would prefer your order to be delivered to a PO Box or APO Box, we can accommodate your request via USPS.

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What is the return policy?


If the book you receive has any physical defects, Xlibris will replace that book at no charge. Because our books are custom manufactured for you as they are ordered, we cannot accept returns of books for any other reason.

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Can I purchase Xlibris books offline?


Absolutely. You can also order our books by telephone, fax, mail, or e-mail.

  • To order Xlibris books by telephone, please call us at: 1-610-915-5214 or 1-888-795-4274
  • To order by fax, send your order to: 812-355-4079
  • To order by e-mail, send your order to: orders@xlibris.com
  • To order by mail, send your order to:
    Book Orders
    Xlibris LLC
    1663 Liberty Drive
    Suite 200
    Bloomington, IN 47403
    (Please note that for orders sent by mail, Xlibris has a processing turnaround time of 5 business days before order placement.) When placing any order, please provide the following information:
  • The title, author name, and the number of hardcovers and/or paperbacks you would like to order
  • Your name and complete mailing address
  • A check, money order or credit card information, and the amount of your order plus shipping and handling
  • If ordering by credit card, provide the credit card type, number, expiration date, and the cardholder's name exactly as it appears on the card

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How can I learn more about an Xlibris author?


You may search for and find an Xlibris Author, by name, should you choose to do so. If you search for and find an Xlibris book and view its Book Page, you will also see a link on the Book Page to visit the author's Author Page, which will contain the author's biography and information, along with any messages the author wishes to convey directly you, the reader.

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What does an Xlibris book look like?


Xlibris hardbacks and paperbacks are bookstore quality. Each Xlibris black & white published book is either 5.5" x 8.5" or 6" x 9". The paperback have laminated covers, and the hardbacks come with a dust jacket. Xlibris full-color books come in either 8.5" x 11" or 8.5" x 8.5" size and hardbacks are in a sturdy case bound volume.

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