FAQ - Shipping
What method do you use for shipping?
Our orders are shipped using Royal Mail or UPS Ground Service in the United Kingdom. Expedited shipping is available at an additional cost. International orders are shipped via UPS.
Will you ship to a post office box?
Yes, but only if the order is to be shipped via USPS.
What are the shipping costs for books?
Xlibris offers a variety of shipping options to fit the various needs of our customers. Details about each shipping options are outlined below:
- Next Day Air
Xlibris uses UPS Next Day Air for packages sent via overnight shipping. The shipping time is one business day. The pricing is $49.99 per shipment, plus $2.99 for each book in the shipment.
- 2nd Day Air
Xlibris uses UPS Second Day Air for packages sent via expedited shipping. The shipping time is two business days. The pricing is $20.00 per shipment, plus $2.49 for each book in the shipment.
- Standard shipping
Xlibris uses the US Postal Service as the standard method of shipping for all book orders. The shipping time is ten to fifteen business days. The pricing is $4.50 per shipment, plus $1.10 for each book in the shipment. Xlibris is not liable for and will not replace any lost, damaged or stolen shipments.
- Priority Shipping
Xlibris will use either the US Postal Service or UPS for shipment of priority book orders. The shipping time is three to five business days. The pricing is $7.00 per shipment, plus $1.10 for each book in the shipment.
- International shipping
Xlibris uses UPS for packages going to international destinations. The shipping time is normally three to eight business days, however Customs procedures at the destination country may add delays - Xlibris is not accountable for delays caused by Customs. Pricing for international orders is specific to the size of the order and the destination country. Please call us at 1-888-795-4274, or email us at firstname.lastname@example.org for a quote.
Shipping times are in addition to the production time it takes to create the books in your order. Xlibris only creates books once we receive your request and payment. Check payments have to be cleared before orders are processed. It usually takes ten business days to print paperbacks and fifteen business days to produce hard covers. Make sure you include this timeframe into your plans when you are deciding on your choice of shipping method. Xlibris is not liable for and will not replace any lost, damaged or stolen shipments via Media Mail.
When will I receive my order? What is the shipping time?
Most customers who buy paperbacks receive them within one to two weeks, whereas customers who order hard covers have them in two to three weeks. We do our best to see that all orders for paperbacks are fulfilled within ten business days, plus shipping time (three to five business days in the United Kingdom, depending on where you live); hardback orders are fulfilled within 15 business days, plus shipping time. (Please note that if you sent your order in by regular mail, you will need to add another 5 days to the overall turnaround time.) We are constantly monitoring and modifying our printing and fulfilment processes in order to deliver books faster. Please note that all orders shipped via Media Mail are not insured. Xlibris is not liable for and will not replace any lost or stolen shipments via Media Mail.
How do I check the status of my order?
To check your order's status, call our book orders customer service line at 1-888-795-4274, and they will tell you when you should expect your order to arrive. Please have your order number ready. All books orders are given an order number when the original order is placed. If the representative you speak with does not give you a number, be sure to ask for one.
To view our Shipping Policy, click here.