Turnaround

About the Book

“Turnaround” is a technique rich exposé about improving the information technology service management structure of an information technology department. It provides easy to follow steps for improving the performance of any IT department, especially one that is in crisis. “Turnaround” also provides contextually relevant stories that paint real world pictures of IT leader challenges from which the reader can draw valuable lessons and consider solutions for the problems IT leaders often face. Many of the examples presented in “Turnaround” are health care industry oriented; however, having spent nearly half his career in global manufacturing and consumer goods, and the latter half in health care, the author has found that the fundamentals of information service management are essentially the same everywhere. The business vocabularies, business processes, products and services differ; but once you enter the halls of the IT department, you still find servers, operating systems, help desks, networks, telephony, and the necessary IT disciplines to manage them.

About the Author

Avery Cloud is a thirty-five year veteran in the field of business information management. He began his information technology career in global manufacturing and consumer products and after thirteen years moved into healthcare information management. He learned information technology from the ground up, starting in computer operations and eventually becoming a vice president of Chief Information Officer (CIO). He has been widely published in industry trade journals and spoken frequently in industry forums. He is the recipient of several awards, most recently one of Computer World Magazines Premier 100 CIO’s.