Xlibris AU utilizes Content Distributors, LLC for printing and distribution fulfillment
As a print-on-demand provider, Content Distributors, LLC prints each order as it is placed. Please note the following printing timelines:
- Softcover – three to five business days
- Hardcover – five to seven business days
- Full-color – five to ten business days
All shipping timelines and service levels are based on the date your books leave the printing warehouse. You'll receive an e-mail on the day your order is shipped. This e-mail will contain shipping tracking numbers if you've selected a tracked shipping method with parcel tracking.
Your books can be shipped from a variety of printing warehouses. This variation is based on your geography and the availability of the products in your order. In most cases, this variation will decrease shipping times as the orders have less distance to travel to reach you.
General shipping information
All shipping transit times quoted herein are to be counted in business days, not calendar days.
It is the customer’s responsibility to keep Xlibris AU updated with the most current and accurate shipping address prior to the placement of orders. Xlibris AU is not responsible for delays in shipping; has no control over and takes no liability for orders that are lost in transit; and is not accountable for orders lost due to errors by the customer, postal, or courier system.
Orders sent with USPS Regular Mail are not trackable or insured. Expedited shipping is available for an additional charge. When selecting the expedited option, you understand your order will ship after the book(s) has/have been printed.
International shipping is any order not destined for the United States, Canada, Great Britain, or Australia. In order to ensure tracking on international shipments, please choose an express shipment method. As with all of our shipping methods, tracking information will be forwarded to the e-mail address provided during registration. If the books do not arrive or are damaged, they cannot be replaced. Delivery time depends on location. Customs and duties may apply depending on country of delivery.
Replacement and Refund Policies
Due to the nature of our business, all orders are printed at the time of order and cannot be cancelled or changed once the order is completed. Titles are nonreturnable. We do NOT execute refunds once the order is already in our printers. Please double check all shipping/billing addresses, quantities, and shipping options before submitting your order. Orders sent with standard shipping are not eligible for replacements if lost in transit or if damaged.
Book copies purchased during free shipping special promotions are delivered via Unites States Postal Service Priority Mail. Unless stated otherwise, shipping charges must be shouldered by the buying party for regular book orders.
Information herein supersedes other policies and/or agreements on delivery and shipping