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Book Details

Language : English
Publication Date : 29/07/2014

Format : Softcover
Dimensions : 6x9
Page Count : 334
ISBN : 9781499049756
Format : Hardcover
Dimensions : 6x9
Page Count : 334
ISBN : 9781499049732
Format : E-Book
Dimensions : N/A
Page Count : 334
ISBN : 9781499049718

About the Book

THE MANAGER’S HANDBOOK Proven solution to the people problems you face on the job in an easy Question and Answer format. You’ll see exactly how to: • Respond effectively to any type of employee complaint. • Attract the best possible workers to your team and keep them motivated. • Develop a positive, two-way rapport with your boss and other supervisors. • Communicate clearly and persuasively whether you are speaking to someone or writing a report or memo. • Turn the table on office politics. • Dish out discipline when necessary without “turning off” employees. • Focusing squarely on the people handling skills that can make or break any supervisor, this Handbook provides you with quick help for tough day-to-day problems.

About the Author

DR. AMBROSE E. EDEBE, MBA, PhD, served as the general secretary of the Morning Star Church, London, England from 1985 to 1995. From 1992 to 1995, he also served as an administrative officer with the United Kingdom Department of Education. After relocating to the United States in 1995, Dr. Edebe served at the Baltimore City Department of Social Services in Maryland, USA and retired as the district manager in 2009. He currently serves as the president of Trinity Professional Services, LLC and Trinity International Bible Institute, in Maryland , USA. He is a dynamic preacher, teacher and a regular speaker in national and international conferences. He is married to Josephine; and they are blessed with four children: Sarah, Mary, Elizabeth and Samuel.