Customer Service Done Right

About the Book

Customer satisfaction must be a focus for every business expecting to succeed. Your customers are the lifeline of your business; very satisfied customers return and market your business. This book teaches individuals, teams, departments and organizations how to retain customers and attract new ones.

· Earn a reputation for service excellence

· Provide service excellence with existing staff

· Neutralize competition through service excellence

· Self-survey critical points of service at your business

· Create customer loyalty through customer complaints

· Change negative employee behaviors

Read this book, and grow your business in a slow or thriving marketplace.

About the Author

ZARIFA WILLARD Zarifa Willard is the President of BIS by Z, Staff Development and Customer Satisfaction Consulting Firm, since 1994. BIS by Z specializes in customer satisfaction strategies, and staff skills development services. Zarifa became a service expert through her experience working as a frontline service provider, service manager, and Vice President of a 243-bed acute care hospital in the past 20 years. Her clients credit her for improved service outcomes in their businesses and organizations. Those who have heard her moving presentations, refer to Zarifa as a compelling, motivational speaker. Zarifa earned her MBA at the University of Redlands, California. Contact Zarifa at bisbyz@aol.com.