OUR GREAT CUSTOMER SERVICE IN OUR GREAT UNITED STATES

About the Book

As I have said so many times in my life ‘Knowledge is power’ and when you know what is going to happen and you come to expect it you can deal with it a lot better. We cannot let the terrible customer service we get defi ne us though. I have found that when customers are rude, mean or demanding it is because they have allowed the customer service representatives to make them that way. Control your own life and do not allow the customer service representative to do it for you. I feel that if I have a lot of stress in my life and I can deal with the craziness of our terrible customer service representatives without going postal so can everyone else. As I said before control your own life. When the guy at the cash register stares blankly at you and ask you for your discount card and you just handed it to him just smile and point to it. You are on your way home at this point anyway.

About the Author

I am Faye McGhee. I am a wife, mother, grandmother, sister, aunt, sister-in-law, friend, instructor, trainer, neighbor, customer service deliverer and an adamant shopper. I run across bad customer service everyday. I don’t even have to leave home to run across it. It calls me on the telephone, it comes to my door, send me e-mails and snail mail. I decided since I run across it everyday other people must too. So I decided to share some of my and my friends’ and my close acquaintances experiences to let everyone else know they are not alone in their dealing with our ‘Oh so great customer service’.