In The Call Centre of Things

About the Book

‘In the Call Centre of things’ is a book packed full of anecdotes and amusing tales about Call Centre life; from Staff Relationships to Embarrassing Errors, Dead Customers to Death Threats from Customers, Bizarre Phone Calls and even more Bizarre People; this book has it all. If you have ever worked in a Call Centre, or even called into one once in your life, you’ll enjoy the sort of humour that an environment like that creates, told in the author’s own conversational style, it’s a book you won’t be able to put down until the next call comes through!

About the Author

Duncan Stonehouse is a very relaxed, engaging and entertaining man. He went straight from school into work and has a habit for getting into situations that others find amusing. He has a great knack of telling you how these situations arose, and has a writing style that he describes himself as ‘like you are going down the pub and I’m telling you a few stories’. In this book, he’ll tell you about the best part of 10 years worth of stories. He is a family man; he married Laura in 2008 and has a son, William.