Huddle Up

About the Book

This book reviews The Organizational Huddle㤠Process, an approach that focuses employees on providing outstanding service to both internal and external customers. Like the world of football, groups need a vehicle to communicate and support each other to ensure the best results. Individuals learn to resolve problems fast, become accountable for results, and develop into excellent team members. Rated as a Grade A Best Practice by The Advisory Board Company, this process has achieved very positive results in several organizations. A section that reviews actual case studies is provided.

About the Author

Robert Cooper is the founder and president of RL Cooper Associates, an innovative organizational and management consulting firm. With over twenty-five years’ experience in people and organizational development, Mr. Cooper’s focus is placed on assisting organizations to identify strategies that maximize organizational effectiveness and fundamental transformation by enabling individuals and groups to reach their full potential. Mr. Cooper is the author of the acclaimed book Huddle Up: Creating and Sustaining a Culture of Service Excellence.