Total Customer Focus

About the Book

Business is simple until theories make it complicated. Just eight simple rules of customer focus make or brake success of organizations. Chris Stern writes in plain business English and straightforward manner about how to turn the main concepts of business administration into tangible results.

About the Author

Chris Stern is Principal of the Institute for Efficient Management, Managing Partner of The Minerva Institution, and Chairman of Chest Equity. Dr. Stern is an internationally experienced entrepreneur, consultant, teacher, author and lecturer. Chris is mastering the translation of thirty years of business experience into readily usable advice.