What should I do if I do not receive my royalty statement?

If you do not receive your royalty statement, you will first want to log on to your Author Center and view the statement online. If you did earn a royalty but did not receive your statement in the mail, please contact our Customer Support Team at info@xlibris.co.nz. We will have to wait 180 days from the issue date of the check, after which we can reissue the check.

*We don't MAIL statements for royalty earning authors and we don't EMAIL authors who didn't earn royalties. In addition, check validity is now 180 days and there is no TAT for check recut requests.