Leadership Tips To Enhance Staff Satisfaction and Retention

About the Book

This book reviews several tips that will assist leaders to create and sustain positive work environments, thus driving high staff and customer satisfaction. Retaining employees, especially top talent is a competitive advantage. These insights will enable leaders to inspire themselves and others to achieve optimum results and become an employer of choice.

About the Author

Robert Cooper is the founder and president of RL Cooper Associates, an innovative organizational and management consulting firm. With over twenty-five years’ experience in people and organizational development, Mr. Cooper’s focus is placed on assisting organizations to identify strategies that maximize organizational effectiveness and fundamental transformation by enabling individuals and groups to reach their full potential. Mr. Cooper is the author of the acclaimed book Huddle Up: Creating and Sustaining a Culture of Service Excellence.