The Crisis Strikes

About the Book

My main purpose in writing this book is to convey realistic methods of crisis prevention and mitigation that I have successfully used in over 70 serious situations for a wide variety of organizations, including service and manufacturing companies, state government, schools, restaurants, pharmaceutical companies, a hotel, a country club and an apparel retailer. The narrative portion of the book is partially fictional; however, the experiences within the narrative are taken from actual events. Only the names and locations have been changed to protect the identities of the parties involved. Many times, clients have come to me at the onset of a crisis, when they or their company have less than three months to survive. In some cases, clients have been unable to hire a regular turnaround consultant. I take them on if they agree to make available all information no matter how bad. I have always been able to save clients from their crisis situations.

About the Author

Richard H. Frost is a business consultant specializing in crisis avoidance and mitigation. He has consulted in over 70 crisis situations and authored a series of case studies, based on his crisis consulting experiences, that has been used as a basis for numerous numerous seminars at universities and other educational programs. During the oil crisis when many companies in the United States were faced with serious losses, the President’s Association of the American Management Organization notified its members that Mr. Frost was the best person to help them through these challenging times. President of Frost Management Seminars for many years, Mr. Frost led seminars for CEOs throughout the world and administrated programs for the Young President’s Organization (YPO), which numbers over 17,000 members including alumni in over 70 countries. He also administered week-long seminars for the YPO Group at Harvard’s Graduate Business School for 11 years. Other posts with YPO included Dean of the School of World Affairs, Dean of the YPO School of Business, Chairman of the International Education Committee, Chairman of the New England Chapter of YPO, and President of the New England Graduate YPO. In addition, Mr. Frost set up Junior Achievement committees in 23 YPO chapters nationwide, and served on the Junior Achievement Committee for Eastern Massachusetts for 15 years — the last three as Chairman. Mr. Frost was CEO and chairman of numerous organizations in the fields of electrical equipment, telephone equipment, automation products, greeting cards, safety equipment and hardware accessories. He served as Classroom Evaluator for the Harvard Newton Case Study Program for ninth graders, and was featured in Profiles in Success, by Lily Jay Silver, as the number-one achiever in the United States in the category of Understanding, Evaluating and Creating Programs for Realistic Education Training.