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Xlibris Consumer Alert

To Our Valued Customers:

Re: Email Scam from Xlibris.us

Xlibris has recently become aware of a “phishing” scam perpetrated by unknown individuals utilizing a web domain name that is very similar to ours, yet is not affiliated with Xlibris. The perpetrators have been emailing fraudulent messages. Below is an example of the fraudulent message:

From: Orders@xlibris.us

To: yourname@youremail.com

Subject: Order Status

We appreciate your interest in Xlibris.com. However, we are not able to process your request for the following reason:

Your information cannot be verified, your CVC Number entered is incorrect.

You need to send a CVC Number for our (Just reply to this email), so we will able to process your request.

What is CVC number?

Visa/MasterCard/Discover: CVC number (the 3 digits security code of your credit card). CVC number is found on the backside of the credit card. It's the last 3 digits placed after the credit card number.

American Express Card: The CVC number on an American Express Card is the 4 digits that are above and to the right of your credit card number on the front of your card.


Sales: order@xlibris.com

This email is fraudulent and in no way connected to Xlibris and should be reported to your Internet Service Provider. Xlibris will never ask for any of your personal information over email. Furthermore, Xlibris will never call you for your personal information without first identifying very specific information about your project. We suggest that only you initiate a call to Xlibris to give out personal information.

Things you should / should not do if you receive one of these emails:

  • Do NOT give out your credit card or any other personal information via this or any other email of its kind.
  • Report the fraudulent email to your Internet Service Provider as SPAM and a Phishing Scam so that they can block and blacklist this particular email host.
  • If you feel you are concerned about a recent transactions made with Xlibris:
  • Contact the merchant of the card you used to review the recent activity.
  • If, when talking to your merchant, you learn of unauthorized charges, they will help you with this problem and issue you a new card
  • If you are concerned and feel like unauthorized charges may happen call your credit card merchant and ask they issue a new card; they will be happy to do so.
  • Feel free to contact Xlibris at 1-888-795-4274 with further questions or concerns.

Over the years, fraudulent activity such as the above has become more common and Xlibris has evolved its policy in step. We no longer retain credit card information in our database, and while this may seem inconvenient, it is for our customers’ overall protection. For our customers who have recurring transactions, we have pushed their credit card information to third party credit processors who have more sophisticated security technology than is feasible for Xlibris to maintain thus making those transactions very secure. We are making constant improvements to our site and have retained and work with firms that specialize in helping companies stay on the cutting edge of security technology.

As a precautionary measure, to ensure our customers are fully protected and our systems not compromised, we have disabled our online bookstore while the appropriate technology and law enforcement professionals help us investigate. We will re-launch our online bookstore immediately upon completion.


  • Xlibris will never ask you for personal or financial information, passwords or the like via email. If we need this information we will request that you call our appropriate line and speak to one of a very few designated representative authorized by Xlibris to handle this information. 1-888-795-4274
  • In general, these scams happen every day and in many forms. You should never give out your personal information to anyone who emails or calls you that seem unfamiliar, or that calls you and then asks you to identify yourself with sensitive information before they will continue the conversation.

The Xlibris Team

To learn more about phishing scams we recommend you review this Wikipedia entry

Other things you can do:

Review Your Credit Report
According to credit agencies, consumers should obtain a copy of their credit report for review at least once a year:

Get More Information
For additional information on phishing and identity theft, go to the Federal Trade Commission's Website at www.ftc.gov.

Important Contact Information if You've Been a Victim of Identity Theft

  • U.S. Government Agencies
    • Federal Trade Commission
      Identity Theft Clearing House
      Hotline: 877-438-4338IDD: 202-326-2502
      Website: https://www.consumer.gov/idtheft/
    • Social Security Administration
      Fraud Hotline: 800-269-0271
  • Credit Reporting Agencies
    • Experian
      To request a credit report and/or to report fraud: 888-397-3742
      Website: www.experian.com
    • Equifax
      To request a credit report: 800-685-1111 Option 4
      To report fraud: 800-525-6285
      Website: www.equifax.com
    • TransUnion Corporation
      To request a credit report: 800-916-8800
      To report fraud: 800-680-7289
      Website: www.transunion.com