Think Excellence
Twenty Guiding Principles for “Multidoor” Sales Management Leaders.
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Think Excellence - “Run your business with your head, your heart and COMMON SENSE!” My final thoughts address a topic that can make a resounding impact on your leadership style and thought process. We've all heard of TLC, “tender loving care”. Well, now I'm going to tell you about “HHC”. In business it's imperative that you understand the necessity to lead your team with your… - Head, - Heart &, above all, - Common Sense That's right, “HHC”. As a leader you are dealing with people. People typically with families and various issues beyond just “work related”. Whether we like it or not, emotions get in the way of actions. A leader must accept this and understand it. A loyal team that reports to you can be a formidable strength in today's business world. From purely a bottom line perspective, excessive turnover is expensive. It's a cost that has many negative ramifications on any business. Maintaining a tenured team enables you to focus on “advanced development”, versus “Training 101” over and over again. You'll hear many executives say they make their decisions with “facts only”. In the real world so many factors go into making decisions. When making a decision ask yourself, ü Based on the facts, my “head” is telling me to do one thing. Now, depending on the situation… ü What does my “heart” tell me to do? ü Finally, what does “common sense” dictate? It's the ability to combine these three thought processes when coming to a decision that defines a STRONG leader. Each situation is unique and different if it deals with PEOPLE. Each situation has its own unique nuances and ramifications. Don't just “jump to a conclusion” because you reviewed facts on a piece of paper. First of all, who collected the “facts”? Could they have a bias one way or another whether knowingly or unknowingly? Again, common sense needs to bring this possibility to mind. Of course there is a time when facts will outweigh your heart. That's just business. There are also times when your heart MUST outweigh the facts. However, there is NEVER a time when “common sense” should be outweighed by the facts or the heart. Finding leaders with common sense in business is not an easy task. It's too easy to make that “quick decision” and move onto the next problem without REALLY thinking about the long term ramifications of your actions or decision. When you find a leader that is not afraid to exercise a “non popular” decision based on good `ole common sense, you've got yourself a winner. When interviewing or considering an individual to work alongside you or manage one of your locations don't get caught up with “the resume”. Ask situational “what if” questions and see how they react without time to prepare an answer. If they provide you with an answer, whether you agree or disagree, which was derived from “common sense”, you probably have yourself a future leader that can be developed. Now, ask yourself, do you make decisions with your head, heart and common sense on a consistent basis? Do you practice “HHC” decision making? As the leader of “multi-unit retail locations”, you must lead by example. Exercising poor thought process and making decisions without touching on the “human aspect” of the job is a mistake. It's actually part of the “House of Cards” management style we spoke about earlier. Remember, short term success built on a weak foundation almost always leads to long term failure and loss of profits. Think Excellence Tip #20 There is NEVER a time when “common sense” should be outweighed by the facts or the heart.
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About the Book
Think Excellence is a very useful and informative guide designed to assist multiunit leaders throughout various stages in their career. A simple read, Think Excellence highlights twenty Think Excellence tips that encourage leaders to challenge their current leadership styles and rethink how they approach their business. From people management to defining your differentiators, Think Excellence takes a realistic look at the little things that very often create the biggest issues in your business. Think Excellence stresses the people side of the business and how developing your team while motivating with substance can deliver long-term profitable results. The author, Michael Castelli, takes a refreshing approach on each issue as he discusses various factors that stifle growth and foster high turnover. If you are a multiunit executive that is encountering issues such as remaining calm while providing direction, remaining connected with your team, remaining confident during stressful situations, recruiting the right team members, experiencing high turnover, getting consistent results while you are not present, and motivating while providing the proper direction, then Think Excellence is a guide that you should read and keep in your personal growth library. The topics discussed are very relevant and crucial to the success of any multiunit business leader.
About the Author
Michael Castelli has been in the retailing industry for over thirty-five years. Beginning his retail career at the age of eighteen, Michael worked his way up the corporate ladder from part-time sales associate to senior level executive. His dynamic, passionate, and motivational approach to business has enabled him to deliver consistent profitable sales results for nearly three decades and through varying economic climates from coast to coast. Michael attributes his success to not just simply surrounding himself with top talent but surrounding himself with the right talent! His approach to people management is not only refreshing; it’s inspirational and motivational in nature. Think Excellence is comprised of a simple set of guidelines that will redefine how you look at your business and lead your team. Whether you are a seasoned retail veteran, successful entrepreneur, or an up-and-coming executive, Think Excellence will bring multiunit retail store management to life as it highlights twenty Think Excellence tips that will help you grow, develop, and retain your sales team. Each principle touches on an essential part of business success. Think Excellence is based on a refreshing, common sense approach to management, leadership, and sales team development. In Michael’s own words, “Results are all about the people.”